Ben Johnson
About Ben Johnson
Ben Johnson is a Senior Technical Support Engineer at National Instruments in Austin, Texas, with a background in software product management and bioengineering.
Senior Technical Support Engineer at NI
Ben Johnson currently serves as a Senior Technical Support Engineer at National Instruments (NI) in Austin, Texas. His role involves providing advanced technical support for NI's product lineup. Johnson's responsibilities likely include troubleshooting complex technical issues, collaborating with engineering teams on product improvements, and ensuring customer satisfaction. His extensive experience in the technical field equips him to address any challenges that arise and contribute significantly to NI's support team.
Background and Previous Roles
Before his current role at National Instruments, Ben Johnson accrued a diverse background across various positions. From 2018 to 2020, he was a Software Product Manager at Banyan Water in Austin, where he drove the software development process and planned product roadmaps. Prior to this, from 2015 to 2018, he worked at National Instruments as a Staff Application Engineer. His early career included roles such as a Student Ambassador at UCLA Engineering Ambassadors (2014-2015) and an Undergraduate Researcher at Professor Jacob Schmidt Lab at UCLA (2013-2015). Johnson also worked as a server at California Pizza Kitchen from 2010 to 2012.
Education in Bioengineering
Ben Johnson holds a Bachelor's Degree in Bioengineering from the University of California, Los Angeles (UCLA), earned between 2012 and 2015. His education provided a solid foundation in engineering principles, research methodologies, and hands-on experience in labs. This background in bioengineering informs his approach to technical challenges and supports his skill set in the complex fields of software development and technical support.
Software Product Manager at Banyan Water
During his tenure as a Software Product Manager at Banyan Water from 2018 to 2020, Ben Johnson was responsible for the development process of the company's core product platform. He planned product roadmaps, broke down complex features, and provided clear requirements to engineering teams. Johnson also focused on building awareness of the platform's benefits, both internally and externally, and maintained market insight for IoT applications in the water industry. He analyzed data trends and anomalies to generate insights into new features and user adoption.
Skills in Market Insight and Engineering
Ben Johnson has specialized skills in gaining market insight, particularly for IoT applications in the water industry. His expertise includes identifying data trends and anomalies to derive insights for new features, user adoption, and market-driven product development. Additionally, Johnson excels in breaking down complex features to create easily understood requirements for engineering teams, contributing to efficient and effective product development cycles.