Bryan Gamboa
About Bryan Gamboa
Bryan Gamboa is a Core Customer Operations Specialist at NI in Ulloa, Heredia, Costa Rica, with extensive experience in customer service and operations roles.
Current Position at NI (National Instruments)
Bryan Gamboa is currently serving as a Core Customer Operations Specialist at NI (National Instruments) in Ulloa, Heredia, Costa Rica. His role involves coordinating with stakeholders, processing quotes and orders, and ensuring the smooth operation of customer services. He is known for his attention to detail and strong work ethic, making him a reliable asset to the company.
Previous Roles at NI (National Instruments)
Bryan Gamboa has held multiple positions at NI (National Instruments) over the years. In 2018, he worked as a Software Services Specialist for 11 months, focusing on software-related customer services. Before this role, he served as a Quotes and Orders Management Specialist in 2017 and as a Customer Service Representative in 2016, each for 11 months. In each of these roles, Bryan demonstrated his proficiency in customer service and operations management.
Professional Experience at Concentrix
Before joining NI (National Instruments), Bryan Gamboa worked at Concentrix in various roles. From 2014 to 2015, he served as a Computer Security Specialist, focusing on cybersecurity. He also worked as a Sales Agent in 2013, a Billing Analyst in 2012, and a Technical Support Representative in 2011, each for 11 months. His diverse experience at Concentrix helped him develop a robust skill set in customer service and technical support.
Skills and Proficiencies
Bryan Gamboa is proficient in using a variety of customer service applications such as ACSR, Cisco Finesse, Cisco Jabber, Microsoft Office, Microsoft Teams, Oracle, Sales Force, and TMD. His skills in processing quotes and orders and coordinating with stakeholders are well-established. Known for his excellent communication skills in both English and Spanish, Bryan excels in listening, speaking, reading, and writing. His positive outlook and attention to detail make him a self-starter who manages time effectively and focuses on achieving good results.