Bryan Guillén
About Bryan Guillén
Bryan Guillén is a Staff Hardware Services Operations Representative at NI in Heredia, Costa Rica, with a background in customer service and engineering.
Bryan Guillén at National Instruments
Bryan Guillén is currently employed by National Instruments as a Staff Hardware Services Operations Representative. Based in Heredia, Costa Rica, Bryan plays a pivotal role in ensuring a positive customer experience throughout the RMA process. His responsibilities cover a range of services including Repair, Calibration, RMA On-Site, Credit Memo, and RMA quoting. Bryan works collaboratively with his team to meet and maintain Service Level objectives, and he operates to prioritize workload based on daily team needs and objectives.
Bryan Guillén's Previous Experience at SYKES Costa Rica
Before joining National Instruments, Bryan Guillén worked as an Agente de servicios al cliente at SYKES Costa Rica. His tenure at SYKES lasted from 2020 to 2021, totaling one year. Based in San José, Bryan was engaged in customer service roles, contributing to the company's customer support objectives through various service channels.
Internship Experience at Emerson Automation Solutions
Bryan Guillén gained practical experience early in his career through an internship at Emerson Automation Solutions. This internship lasted for two months in 2019 and was located in Escazú, San José, Costa Rica. The role offered Bryan an opportunity to gain valuable industry experience and initial exposure to automation solutions and engineering practices.
Bryan Guillén's Education at Universidad Fidélitas
Bryan Guillén pursued his higher education at Universidad Fidélitas, where he studied Ingeniería electromecánica. He enrolled in the engineering program from 2020 and is expected to complete his degree in 2025, spanning a period of five years. This academic background provides Bryan with a strong foundation in electromechanical engineering, equipping him with critical skills and knowledge relevant to his current role at National Instruments.