Carlos Espinoza Gonzalez
About Carlos Espinoza Gonzalez
Carlos Espinoza Gonzalez is an Account Operations Manager at National Instruments with a background in Electrical, Electronics, and Communications Engineering.
Carlos Espinoza Gonzalez - Education and Expertise
Carlos Espinoza Gonzalez graduated from Universidad Latina de Costa Rica with a Bachelor's degree in Electrical, Electronics, and Communications Engineering, a program he completed from 2012 to 2015. He then pursued a specialization in Automation and Control, achieving a Licenciatura from 2015 to 2016. His strong technical background is complemented by extensive practical experience in the field of customer service and operations management.
Carlos Espinoza Gonzalez - Career at National Instruments
Carlos Espinoza Gonzalez has demonstrated a steady career progression at NI (National Instruments) since 2019. He started as a Quote Specialist and was promoted to an Account Operation Representative within a year, showcasing his quick adaptation to new roles. He then advanced to a Staff Opportunity Operations Manager role in 2021 for 9 months before being appointed as the Account Operations Manager, a position he currently holds. Throughout his tenure at National Instruments, Carlos has gained significant experience in account operations and demonstrated his capability in various operational roles.
Carlos Espinoza Gonzalez - Previous Experience in Customer Service
Before joining NI (National Instruments), Carlos Espinoza Gonzalez worked in customer service roles at DXC Technology and Sykes Enterprises, Incorporated. He was with Sykes in Heredia, Costa Rica, as a Customer Service Representative from 2016 to 2017. He then moved to DXC Technology, where he served as a Customer Service Representative for another year, from 2018 to 2019, also in Heredia. This experience laid the foundation for his customer-focused approach in his subsequent roles.
Carlos Espinoza Gonzalez - Transition from Quote Specialist to Account Operation Representative
Carlos Espinoza Gonzalez transitioned from a Quote Specialist to an Account Operation Representative at NI (National Instruments) in less than a year, from 2019 to 2020. This rapid transition reflects his strong grasp of operational processes and his proficiency in handling more complex responsibilities within a short period. This ability to quickly adapt and excel in various roles has been a key factor in his career progression within the company.