Eduardo Solano Fernández
About Eduardo Solano Fernández
Eduardo Solano Fernández is a Senior Workforce Analyst at National Instruments in Austin, Texas, with a background in IT and customer service.
Current Role at Ni (National Instruments)
Eduardo Solano Fernández is currently serving as a Senior Workforce Analyst at National Instruments in Austin, Texas, United States. He has been with the company since May 2018. In this role, he is responsible for workforce planning and strategy, leveraging his strong skills in reporting creation and data analysis. He plays a crucial part in optimizing workforce productivity and ensuring that business goals are met efficiently.
Previous Employment at DXC Technology
Before joining National Instruments, Eduardo Solano Fernández worked at DXC Technology from 2016 to 2017 as a Service Level Manager. He managed service-level agreements and ensured high-quality service delivery. His responsibilities included monitoring performance metrics and working to meet customer expectations. His tenure at DXC Technology demonstrated his ability to maintain high standards and effectively manage under pressure.
Career with Opelin
Eduardo Solano Fernández had a significant tenure at Opelin, where he started as a Technical Support Analyst from 2009 to 2013 and later became an IT Team Lead from 2013 to 2016. In Palo Alto, California, Eduardo's roles included providing technical support, leading IT teams, and creating efficient solutions to technical problems. He showcased a strong customer service orientation and demonstrated leadership in team management and development.
Educational Background
Eduardo Solano Fernández studied at Universidad Americana (CR) from 2015 to 2019, where he completed his formal education. The knowledge and skills he gained during his academic years have been instrumental in his career, particularly in the areas of workforce analysis and customer service. His education provided a strong foundation for his roles in technical support, team leadership, and service management.