Elias Estrada
About Elias Estrada
Elias Estrada is a Senior Technical Support Engineer at NI, with extensive experience in technical support, engineering management, and research roles in the El Paso, Texas area.
Elias Estrada - Senior Technical Support Engineer at NI
Elias Estrada is a Senior Technical Support Engineer at National Instruments (NI). In his current role, Elias manages critical escalations to R&D, maintains relationships with R&D Support Coordinators and Developers, and provides technical consulting such as upgrade assistance, code reviews, and project onboarding. He is responsible for educating other Technical Support Engineers through advanced or customized trainings, ensuring continuous education within his team. Elias consistently applies Knowledge-Centered Service (KCS) methodology, enabling customers to self-serve by creating and editing Knowledge Base, How-To, and other content forms. Additionally, Elias partners with R&D to create and update internal training and product documentation, driving the creation and update of New Product/System Support Plans in collaboration with R&D, product planning, and Support Operations. He also advocates for the customer experience within the company and provides feedback on improvements to various cross-functional teams.
Elias Estrada's Professional Background
Elias Estrada has a diverse professional background spanning several roles and industries. Before joining National Instruments, he worked at Sanmina as a Product & Process Support Engineer from 2016 to 2019 in El Paso, Texas. Prior to Sanmina, Elias served as an Engineering Manager and Failure Analysis Engineer at Integradine from 2015 to 2016. He also briefly worked at a Private Company as a System Integration and Electrical Design Engineer, as well as at Vodastra Solutions as a Field Service Engineer, and at the University of Texas at El Paso (UTEP) Electrical and Computer Engineering Department as a Teacher Assistant, all during 2014. Additionally, he has experience as a Graduate Research Assistant at UTEP Biomedical Health Technology Laboratory from 2012 to 2014 and as a Senior IT Technician at UTEP Engineering Technology Center from 2009 to 2014. Early in his career, Elias worked as a Multitask Lifeguard at UTEP Recreational Sports Department from 2007 to 2009.
Elias Estrada's Education and Expertise
Elias Estrada holds a Master of Science (M.S.) degree in Electrical and Biomedical Engineering, which he obtained from the University of Texas at El Paso (UTEP) between 2012 and 2014. He also earned a Bachelor of Science (B.S.) degree in Electrical and Computer Engineering from the same institution, completing his studies from 2006 to 2011. Elias’s educational background complements his professional expertise, which encompasses a wide range of technical skills such as failure analysis, system integration, electrical design, technical support, and IT services. His roles in academia, such as Graduate Research Assistant and Teacher Assistant at UTEP, further solidify his robust foundation in engineering and technology.
Elias Estrada's Work at Sanmina
From 2016 to 2019, Elias Estrada worked as a Product & Process Support Engineer at Sanmina in the El Paso, Texas area. In this role, Elias was involved in supporting and optimizing product and process engineering activities. His responsibilities likely included troubleshooting and resolving process issues, supporting product development, and collaborating with various teams to ensure production efficiency. This experience provided Elias with valuable insights into manufacturing processes and product lifecycle management, which have been beneficial in his current position at National Instruments.