Emily Johnson
About Emily Johnson
Emily Johnson is the Senior Program Manager, Global Services at National Instruments, with a background in corporate strategy, business process management, and military service.
Current Role at National Instruments
Emily Johnson is the Senior Program Manager, Global Services at National Instruments. She leads global service delivery initiatives and oversees projects aimed at improving service efficiency and customer satisfaction. In her current role, Emily led a cross-functional team to implement a new global service delivery model, resulting in a 15% increase in customer satisfaction. She continues to play a pivotal role in shaping the strategies of Global Services at National Instruments.
Previous Roles at National Instruments
Prior to her current role, Emily Johnson held several positions at National Instruments. From 2018 to 2019, she served as the Program Manager, Corporate Strategy, where she focused on strategic initiatives. Before that, she was the Business Process Analyst in the Business Process Management division from 2015 to 2018 in Austin, Texas. Her responsibilities included analyzing and improving business processes to enhance organizational efficiency.
Military Background
Emily Johnson has a distinguished military background. She served in the United States Navy in various capacities. From 2011 to 2013, she was the Officer In Charge at Training Support Center Point Loma. Before that, she served as the Training and Readiness Officer (N7) at Destroyer Squadron One in San Diego, CA from 2009 to 2011. She also worked as the Electrical Officer and Public Affairs Officer on the USS Boone (FFG 28) from 2007 to 2009 in Mayport, FL.
Educational Background
Emily earned her Bachelor of Science (B.S.) degree in English from the United States Naval Academy, where she studied from 2003 to 2007. She also achieved a Lean Six Sigma Green Belt from San Diego State University, enhancing her skills in process improvement and quality management.
Certifications and Presentations
Emily Johnson has been a certified Project Management Professional (PMP) since 2016, demonstrating her expertise in project management. In 2022, she presented at the Global Service Management Conference on the topic 'Optimizing Service Delivery in a Post-Pandemic World,' reflecting her thought leadership in the field.
Volunteer and Mentorship
Emily actively volunteers as a mentor for the Women in Technology program in Austin, Texas. She supports and guides women pursuing careers in technology, sharing her knowledge and experience to help them succeed in their professional endeavors.