Esteban González
About Esteban González
Esteban González is the Section Manager of Customer Success and Operations at NI (National Instruments) in Costa Rica, with extensive experience in customer success and operations management.
Esteban González at NI (National Instruments)
Esteban González serves as the Section Manager for Customer Success and Operations at NI (National Instruments) in Costa Rica. With over five years of experience at the company, he has held multiple leadership roles, including Software Renewals Senior Group Manager, Software Renewals Group Manager, Software Renewals Supervisor, Sales Development Engineer, and Technical Support Engineer. Esteban's career at NI has showcased his ability to transition swiftly from technical support to management, reflecting his solid understanding of both technical and operational aspects.
Esteban González's Education and Engineering Background
Esteban González holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Universidad de Costa Rica UCR, obtained after a five-year period from 2013 to 2018. He also studied Electrical and Electronics Engineering at Universidad de la República in 2017. This academic foundation has provided Esteban with the technical knowledge essential for his roles in customer success and operations management at NI.
Esteban González's Work Experience Overview
Before his tenure at NI (National Instruments), Esteban González gained valuable customer service experience at Amazon as a Seasonal Customer Service Representative and at SYKES LATAM as a Customer Service Representative, both in 2013. These roles helped build his customer service skills, which were further honed through his subsequent positions at NI. His diverse work history includes technical support and engineering roles, gradually leading to managerial positions within a short span.
Esteban González's Customer Success and Operations Management
Esteban González has extensive experience in customer success and operations management. His roles at NI (National Instruments) have predominantly focused on software renewals and customer relationship management. Esteban's managerial roles as Senior Group Manager and Group Manager of Software Renewals demonstrate his adeptness in overseeing and improving customer success initiatives, ensuring operational efficiency, and enhancing customer satisfaction.