Fernando Dominguez
About Fernando Dominguez
Fernando Dominguez is the Sr. Program Manager for Resident Engineering Services at National Instruments in Austin, Texas, with extensive experience in various managerial roles within the company.
Fernando Dominguez at National Instruments
Fernando Dominguez is currently serving as the Sr. Program Manager, Resident Engineering Services at National Instruments in Austin, Texas, United States. He holds a significant role where he oversees the resident engineering services program, ensuring excellence in client interactions and program implementations. During his tenure, he has been instrumental in managing and growing high-performance teams that exceed customer satisfaction targets consistently.
Previous Roles at National Instruments
Fernando Dominguez has a long-standing history with National Instruments, holding several key positions over the years. He was the Software Renewals Manager from 2019 to 2020, where he managed the software renewals process. Prior to this, he was the Product Marketing Manager for Customer Proficiency Programs from 2017 to 2019, focusing on enhancing customer proficiency with the company's products. From 2016 to 2017, he served as the Program Manager for Customer Success. Earlier in his career, he worked as the Channel Partner Manager in the Austin area and in Toronto, and also held roles as an Applications Engineering Manager and Staff Applications Engineer in Toronto.
Education and Expertise
Fernando Dominguez has leveraged his strong technical foundation and experience in various roles at National Instruments to build a robust expertise in program management, customer success, and marketing. He has developed a global channel partner engagement program that significantly boosted partner mindshare and loyalty. Additionally, he introduced a sales enablement strategy that included online training sessions and new demonstration resources to better equip the global sales force.
Achievements in Program Management
One of Fernando Dominguez's notable achievements includes the development and implementation of a global channel partner engagement program. This initiative significantly increased channel partner mindshare and loyalty, leading to stimulated sales growth. He also introduced a comprehensive sales enablement strategy, providing online training and new demonstration resources, which helped the sales team effectively convey product value propositions to customers.
Fernando Dominguez's Impact on Customer Success
Throughout his career, Fernando Dominguez has consistently focused on customer success and satisfaction. He has built and managed high-performance engineering teams that consistently met and exceeded customer satisfaction scores. His coordination of cross-functional teams and resources ensured customer success and the widespread adoption of hardware and software products and solutions. His strategic initiatives have left a lasting impact on customer-focused programs at National Instruments.