Jack Lin
About Jack Lin
Jack Lin is the Director of Technical Support Engineer at NI in Kaohsiung City, Taiwan, and the Senior Director IT Asia at OptimalPlus. He has over 25 years of experience in IT and operations management, with a strong background in technical support and customer operations.
Current Positions of Jack Lin
Jack Lin is currently holding two significant roles in the IT and technical support sectors. He serves as the Director of Technical Support Engineer at National Instruments (NI) in Kaohsiung City, Taiwan. Concurrently, he is the Senior Director of IT Asia at OptimalPlus. In these roles, Jack oversees technical support and IT operations, managing teams and ensuring efficient service delivery.
Career at OptimalPlus
Jack Lin has had a long-standing career with OptimalPlus, holding several key positions. He began as an IT Engineer in 2007 and served in this role for six years in Kaohsiung City, Taiwan. Subsequently, he became the Operations IT Manager for Asia, serving from 2013 to 2015. He was then promoted to Director IT Asia, a position he held until 2019. Since then, he has advanced to the Senior Director IT Asia. During his tenure, he played a crucial role in developing the company's IT infrastructure.
Previous Experience
Before joining OptimalPlus, Jack Lin worked as an IT Specialist at Ciba from 1996 to 2007, where he contributed significantly for 11 years in Kaohsiung City, Taiwan. Prior to this, he was an IT Administrator at Yieh Corp. from 1993 to 1996. His extensive career in IT started immediately after graduating from National Central University. Throughout his career, Jack has accumulated over 25 years of experience in IT and operations management.
Educational Background
Jack Lin studied at National Central University from 1989 to 1993, where he completed his undergraduate education. His academic background provided a strong foundation for his extensive career in IT and operations management. Starting his professional journey soon after graduation, he immediately applied his knowledge and skills in various roles.
IT and Operations Management Expertise
With over 25 years of experience, Jack Lin has developed a robust expertise in IT and operations management. He has managed IT operations across multiple regions in Asia, enhancing customer satisfaction and operational efficiency. His strong background in technical support and customer operations, particularly in the analytics sector, has been crucial in leading technical support teams.