Jeffrey Rocha Palma
About Jeffrey Rocha Palma
Jeffrey Rocha Palma is the Senior Manager Integration & Site Strategy at NI (National Instruments) in Costa Rica, with over 20 years of experience in strategic business transformation across various industries.
Professional Title and Current Position
Jeffrey Rocha Palma holds the position of Senior Manager Integration & Site Strategy at National Instruments (NI) and operates out of Costa Rica in a hybrid working model. In this role, he is responsible for managing integration and site strategy initiatives to ensure cohesive operations and strategic alignment within the organization.
Work Experience in Technology and Program Management
Jeffrey Rocha Palma has over two decades of experience in leading strategic business transformation initiatives. His career includes multiple roles at National Instruments, such as Senior Manager Global Portfolio - Global Sales & Marketing (2022-2024), Senior Manager Global Customer Experience (2021-2022), and Senior Program Manager - Global Delivery Partners Program (2020-2021). Additionally, he also worked at APM Terminals as Senior Program & Project Manager (2014-2019), PHX Project Management Consulting as Senior Project Management Consultant (2014), and WNS Global Services as Operations Manager (2011-2013).
Educational Background
Jeffrey Rocha Palma holds a Master's Degree in Project Management from Universidad para la Cooperación Internacional, completed in 2014. Additionally, he achieved a Licenciatura in Administración de Negocios con Énfasis en Recursos Humanos from Universidad Latina de Costa Rica in 2012, and a Bachillerato in the same field from the same university in 2009.
Significant Achievements
One of Jeffrey Rocha Palma’s significant achievements includes successfully leading the Construction and Operationalization of the Terminal de Contenedores de Moin, which contributed to a 1% GDP growth in Costa Rica in 2019. This achievement highlights his capacity to manage large-scale projects with a significant economic impact.
Global Experience and Leadership Qualities
Jeffrey Rocha Palma has developed a global mindset through leading cross-functional and culturally diverse teams in matrix environments within multinational organizations. His experience spans various sectors including Technology, Transport & Logistics (Maritime Ports), and Services (KPOs/BPOs). He effectively collaborates with local, regional, and global stakeholders to ensure consistent delivery of results.