Jennifer Brown Sequeira
About Jennifer Brown Sequeira
Jennifer Brown Sequeira is an Online Community Specialist at NI (National Instruments) in Costa Rica, with extensive experience in community management and knowledge services from her previous roles at IBM.
Current Role at National Instruments
Jennifer Brown Sequeira serves as an Online Community Specialist at NI (National Instruments) in Costa Rica. In this role, she performs daily moderation of community content, ensures effective governance, and handles community administration tasks. She collaborates with the Senior Community Manager to initiate projects, programs, events, and promotions to boost user engagement. She is deeply involved in monitoring and prioritizing user feedback, resolving member issues, and identifying community leaders. Additionally, she helps test new platform features to ensure seamless implementation.
Professional Experience at IBM
Jennifer Brown Sequeira has substantial experience working at IBM in various roles. From 2011 to 2012, she began as a Customer Service Representative in Lagunilla Heredia. She then served as an HR Delivery Specialist from 2012 to 2013 in San Joaquín de Flores, Heredia. From 2014 to 2015, she held the role of Subject Matter Expert - Case Manager in Heredia. Subsequently, she worked as a Community & Knowledge Specialist from 2015 to 2019 in Costa Rica, followed by her role as Quality Content Acquisition Team Lead | Spaces Consultant from 2019 to 2020. Lastly, she was a Knowledge Services Content & Channel Development Specialist - Dynamic Delivery for a brief period in 2021 in Heredia.
Education Background
Jennifer studied Advertising at Universidad Americana (CR), although the degree was not completed, from 2012 to 2013. Her academic background has likely contributed to her skills in community management, user engagement, and content development within online platforms.
Certifications and Skills
Jennifer holds certifications in Agile methodologies and IBM Design Thinking. These certifications underscore her capabilities in project management, problem-solving, and user-centered design. Her proficiency with the Khoros/Lithium community platform, particularly in administration, highlights her technical expertise in managing and enhancing online communities.