Jerry Gross
About Jerry Gross
Jerry Gross is the Senior Director of Global Services at National Instruments and an Industrial Equipment Advisory Board Member at TSIA, with over 25 years of experience in global service management and business operations.
Company: National Instruments
Jerry Gross currently holds the position of Senior Director, Global Services at National Instruments. In this role, he oversees the company's global service operations and ensures the consistent delivery of high-quality service support. His extensive experience in managing global services and his expertise in support infrastructure have been pivotal to the company's success. National Instruments, recognized for its contributions to accelerating engineering and scientific advancements, benefits from Jerry's leadership and strategic vision.
Company: Technology & Services Industry Association (TSIA)
Aside from his role at National Instruments, Jerry Gross also contributes to the Technology & Services Industry Association (TSIA) as an Industrial Equipment Advisory Board Member. This position allows him to share his expertise and insights acquired over decades of experience in the industry. The TSIA is renowned for its research and best practices in technology services and support, and Jerry's role here underscores his commitment to advancing the field and supporting industry peers.
Background: Applied Materials Experience
Jerry Gross has a significant background at Applied Materials, where he held multiple leadership roles over 14 years. His positions included Director of Global Product Support, Integrated Products; Director of Silicon Business Operations; Director of Global Product Management and Business Management, Field Service; and Business Manager. These roles spanned responsibilities from product support and business operations to global product management. His tenure at Applied Materials provided him with extensive experience in managing high-profile projects, developing global strategies, and enhancing customer satisfaction.
Education and Expertise
Jerry Gross has a strong educational foundation with a BSME in Mechanical Engineering from Texas Tech University and an MBA from UWF Lewis Bear Jr. College of Business. This combination of technical and business education has equipped him with the skills necessary to manage global service organizations and drive profitability. His expertise includes guiding organizations to achieve consistent growth, building international support infrastructures, and maintaining high customer satisfaction levels.
Achievements in Service and P&L Management
Throughout his career, Jerry Gross has exhibited a strong track record in service and P&L management. He has over 25 years of direct responsibility for services P&Ls, demonstrating his capability in financial oversight and operational efficiency. One notable achievement under his leadership is guiding a global service organization to consistently achieve a profitable growth rate of over 20% CAGR. Additionally, he has successfully built global support infrastructures and achieved a high customer satisfaction score with a Net Promoter Score greater than 8.0, highlighting his effectiveness in service delivery and customer relations.
Military and Early Career: USAF and Alliant Techsystems
Jerry Gross's professional journey began in the United States Air Force (USAF), where he served as a Captain from 1983 to 1987. Following his military service, he transitioned to Alliant Techsystems, working as a Program Manager from 1983 to 1996. These early career experiences provided him with a strong foundation in leadership, program management, and strategic planning. His role at Alliant Techsystems involved managing complex projects and collaborating with various stakeholders, skills that he has carried forward throughout his career.