Kumuda A M
About Kumuda A M
Kumuda A M is a Customer Support Specialist at NI in Bengaluru, Karnataka, India, with extensive experience in customer service and administration roles.
Professional Experience
Kumuda A M currently serves as a Customer Support Specialist at National Instruments (NI) in Bengaluru, Karnataka, India. Additionally, she holds the position of Admin cum Account Executive at Kettles Talent Networks Pvt Limited in Sarjapur and is also an Admin Executive at SHAHI EXPORTS PVT.LTD located at Belandur Gate, Sarjapur Main Road, Bangalore-560102. Her previous roles include working as a Senior Customer Care Associate at Standard Chartered Bank from 2013 to 2014 and as a Senior Practitioner at IBM Daksh Pvt Ltd from 2008 to 2013 in Bangalore.
Educational Background
Kumuda A M completed her Bachelor of Commerce (BCOM) from Sheshadripuram First Grade College from 2003 to 2006. Prior to this, she studied Commerce at Corporation PU College and achieved her PUC from 2001 to 2003. Her foundational education in General Studies was completed at Lakshmi Memorial English School, where she studied from 1991 to 2000.
Customer Support Expertise
With substantial experience in handling customer inquiries through phone, email, and fax, Kumuda A M is adept at managing customer interactions across multiple channels. She supports the Global Order Management Team, performing tasks such as creating quotations, managing shipment tracking, and performing data corrections based on client and sales team feedback. Her role also involves escalating unresolved customer issues and providing solutions under supervisor oversight.
Technical Proficiency
Kumuda A M possesses expertise in using the Oracle system for Order Management. This includes performing data corrections, managing shipment tracking, creating customer quotations, and generating opportunities in the ERP system. Her technical skills are essential in efficiently supporting her team and ensuring precise order and shipment management.