Liliane Nzukou
About Liliane Nzukou
Liliane Nzukou is a Technical Support Engineer at National Instruments in Austin, Texas, with a background in Electrical Engineering from Texas State University.
Technical Support Engineer at National Instruments
Liliane Nzukou currently works as a Technical Support Engineer at National Instruments (NI) in Austin, Texas, United States. In this role, she has achieved a 76% first call resolution (FCR) rate, reduced the volume of R&D customer escalations by 25%, and reported bugs to R&D with an 85% acceptance rate. Additionally, she maintains a 97.6% customer satisfaction (CSAT) rate, showcasing effective problem-solving and customer service skills.
Previous Experience as Technical Support Engineer Intern at National Instruments
Liliane Nzukou previously held the role of Technical Support Engineer Intern at National Instruments during 2019. This internship, located in the Austin, Texas area, provided her with foundational experience in technical support, preparing her for her future full-time role at the company.
Search Quality Analyst at TrusourceLabs/Indeed
From 2016 to 2019, Liliane Nzukou worked as a Search Quality Analyst at TrusourceLabs/Indeed in the Austin, Texas area. During this three-year period, she developed her analytical skills and gained valuable experience in quality assurance and search methodologies.
Education: Electrical Engineering at Texas State University
Liliane Nzukou studied at Texas State University, where she earned a degree in Electrical Engineering. This educational background provided her with the technical knowledge and skills necessary for her career in technical support and engineering.