Michael Hernandez Cordero
About Michael Hernandez Cordero
Michael Hernandez Cordero is a Senior Business Process Specialist at NI in Costa Rica, with extensive experience in various roles within the company and a background in engineering.
Senior Business Process Specialist at NI
Michael Hernandez Cordero currently holds the position of Senior Business Process Specialist at NI (National Instruments) in Costa Rica. In this role, Michael focuses on new product creation, new entitlements, and process efficiencies projects. His responsibilities include research, data analysis, and making process improvement recommendations. He also handles change management and develops training initiatives for Services Operations, providing essential support to the Services Operations Director.
Past Roles at National Instruments
Before becoming a Senior Business Process Specialist, Michael held several significant positions at NI (National Instruments) in Costa Rica. From 2019 to 2021, he served as Software Services Group Manager. Prior to that, Michael was the Multi-Seat Software Services Supervisor for 7 months in 2018-2019 and an EA Coordinator from 2017 to 2018. Earlier in his career at NI, he worked as a Sales Development Engineer from 2015 to 2017 in Ultrapark II Heredia.
Experience at Capris Engineering and Bridgestone
Michael has a robust background in engineering, starting with his role as Ingeniero de Servicio Grohmann Engineering at Capris Engineering where he worked for 8 years from 2006 to 2014. Before that, he was an Asistente Ingeniería at Bridgestone de Costa Rica for 8 months from 2005 to 2006.
Education: Tecnológico de Costa Rica
Michael completed his higher education at Tecnológico de Costa Rica, where he studied Mantenimiento mecánico industrial. He achieved his Licenciatura en Ingeniería Electromecánica, completing his studies from 2000 to 2006. This educational foundation has provided him with the technical expertise needed for his various roles in engineering and business processes.
Subject Matter Expert and Leadership at NI
In addition to his primary responsibilities, Michael serves as a Subject Matter Expert (SME) representing Services Operations on cross-functional projects at NI. His role involves providing leadership advisory, and he reports directly to the Services Operations Director. Michael's expertise is pivotal in guiding projects and improving service operations within the company.