Nicola Palma
About Nicola Palma
Nicola Palma is a Staff Technical Support Engineer at NI in Milan, Italy, with a background in Automation and Electrical Engineering and Computer Engineering from Università degli Studi di Firenze.
Nicola Palma at NI (National Instruments)
Nicola Palma currently serves as a Staff Technical Support Engineer at NI (National Instruments) in Milan, Lombardy, Italy. Nicola has held multiple roles at NI, including Technical Support Engineer, Sales Development Engineer under the Engineering Leadership Programme, and Technical Support Engineer also under the Engineering Leadership Programme. His tenure at NI spans from 2018 to the present, with each role contributing to his deep knowledge of technical support systems and customer interaction. He is involved in both pre-sales and post-sales support, ensuring customer success through his technical expertise.
Educational Background of Nicola Palma
Nicola Palma holds a Master of Science (MS) in Automation and Electrical Engineering, obtained from Università degli Studi di Firenze between 2014 and 2016. This advanced degree underscores his specialization in automation technologies. Prior to that, he earned a Bachelor of Science (BS) in Computer Engineering from the same university, studying from 2011 to 2014. These qualifications highlight his strong background in both automation and computer systems. Additionally, he completed his high school education in Accounting and Finance at ISIS A. Gramsci - J. M. Keynes from 2006 to 2011.
Previous Professional Roles of Nicola Palma
Before his current role at NI, Nicola Palma worked as a Research Fellow at Università degli Studi di Firenze for 10 months in 2017. In this position, he engaged in academic research, demonstrating his capability in scientific inquiry and technological advancements. Nicola also gained early industry experience as an Undergraduate Technical Intern at Start Computers in Prato, Italia, for one month in 2010. These diverse roles have collectively contributed to his technical and research expertise.
Nicola Palma's Expertise in Technical Support and Sales Development
Nicola Palma has considerable expertise in both pre-sales and post-sales technical support, which is critical for driving customer success. His role at NI involves leveraging technical knowledge to foster business growth. This dual focus on technical support and sales development illustrates his ability to bridge the gap between engineering and business needs. Through his involvement in the Engineering Leadership Programme at NI, he has also gained insights into sales development, further enhancing his professional competencies.