Nicole Jackson
About Nicole Jackson
Nicole Jackson is a Customer Operations Specialist at National Instruments with over a decade of experience in customer operations and process specialization.
Current Role as Customer Operations Specialist
Nicole Jackson is currently working as a Customer Operations Specialist at National Instruments. In this role, she is responsible for managing and optimizing customer operations, ensuring efficient service delivery, and enhancing customer satisfaction. Her extensive experience and expertise in customer service and process management contribute significantly to her current responsibilities.
Previous Roles at National Instruments
Nicole Jackson has held several roles at National Instruments in Austin, Texas. From 2020 to 2021, she served as Project Manager - Portfolio. Prior to that, she was a Process & Data Specialist - Services Operations from 2018 to 2020. From 2015 to 2018, she worked as an Enterprise Agreement Program Analyst. These roles provided her with broad experience in portfolio management, service operations, and enterprise agreements.
Experience as Call Center Manager at The Jewelry Channel
Nicole Jackson worked as a Call Center Manager at The Jewelry Channel from 2007 to 2010. In this role, she managed call center operations, supervised customer service teams, and implemented strategies to improve customer satisfaction and operational efficiency. This experience reinforced her skills in team management and customer service.
Customer Service Role at Time Warner Cable
From 2000 to 2005, Nicole Jackson worked at Time Warner Cable in various capacities, including CSR, Tech Support, and Dispatch. This early career experience in customer service and technical support laid the foundation for her future roles in customer operations and management, providing her with a solid understanding of technical support and customer relations.
Educational Background in Accounting and Interior Design
Nicole Jackson pursued Accounting at The University of Texas at Austin, from 1993 to 1995. She later studied Interior Design at The Art Institutes from 2004 to 2005. This diverse educational background complements her professional skills in customer operations and management, showcasing her varied interests and commitment to continuous learning.