Robbie Tomney
About Robbie Tomney
Robbie Tomney is an IT Senior Manager specializing in Voice and Contact Center at NI in Dublin, Ireland, with extensive experience in telecommunications and project management.
Current Role at National Instruments
Robbie Tomney currently holds the position of IT Senior Manager, Voice and Contact Center at National Instruments (NI) in Dublin, County Dublin, Ireland. In this role, he oversees voice communication and contact center infrastructure, ensuring efficient operations and optimal performance. His responsibilities include managing the strategic direction and day-to-day operations of the company's voice systems and contact center technologies, leveraging his extensive expertise in telecommunications and IT management.
Career at National Instruments
Robbie Tomney's career at National Instruments spans multiple roles. He previously served as Manager of the Global Telecom Team from 2018 to 2021, where he managed telecommunications infrastructure on a global scale. Before that, he worked as an IT Voice Engineer from 2012 to 2018, focusing on the implementation and maintenance of voice communication systems. His progressive roles within the organization highlight his expertise and growth within the field of telecommunications.
Professional Experience
Before joining National Instruments, Robbie Tomney accumulated extensive experience across various companies. He worked at Hertz as a Senior IT Analyst - Telecommunications from 2010 to 2012 and at Capmark Finance Inc. as a Global Telecommunications Manager from 2006 to 2009, following a role as a Telecommunications Analyst at the same company from 2002 to 2006. Robbie's early career includes roles such as Telecommunications Systems Team Leader at MBNA from 2000 to 2002 and Telecommunications Analyst at GE Capital Woodchester from 1997 to 2000, showcasing his long-standing commitment to telecommunications technology.
Education and Certifications
Robbie Tomney studied at St Declan's CBS from 1980 to 2009. He holds a Prince2 Practitioner certification, a recognized qualification in project management. This certification underscores his capability in managing complex projects efficiently and effectively, contributing to his success in delivering IT projects on time and within budget.
Technical Expertise and Skills
Robbie Tomney has comprehensive experience with a variety of telecommunications systems, including Cisco UCM/UC/UCCX/UCCE, Nortel Option 81/61/11 PBX, and Avaya Definity G3R/SI/CSI. He specializes in disaster recovery planning, cost containment, service optimization, and has strong analytical and problem-solving skills. Additionally, he is skilled in both video and audio conferencing technologies, which play a crucial role in modern IT infrastructure. His track record shows a consistent ability to create robust IT solutions and manage change effectively within IT projects.