Ronald Kovacs
About Ronald Kovacs
Ronald Kovacs is the Technical Support Group Manager at National Instruments in Debrecen, Hungary, with extensive experience in customer service and technical support roles.
Current Position at National Instruments
Ronald Kovacs currently serves as the Technical Support Group Manager at National Instruments. Based in Debrecen, Hajdú-Bihar, Hungary, he has been leading the Technical Support Group since April 2020. His role involves overseeing the technical support team, ensuring 24x7 production support, and focusing on continuous service availability. Ronald's efforts are directed toward achieving high customer satisfaction and providing effective solutions to complex customer support issues.
Previous Experience at OptiMonk
Before joining National Instruments, Ronald Kovacs worked at OptiMonk as a Customer Service Manager. He held this position for six months from 2019 to 2020 in Debrecen. During his tenure, Ronald managed customer service operations, enhancing the overall customer experience. His responsibilities included addressing customer concerns and implementing service improvement strategies.
Career at transcosmos Information Systems Ltd
Ronald Kovacs has an extensive history with transcosmos Information Systems Ltd, where he held several positions over a span of years. Starting as a Customer Service Agent from 2013 to 2014, he then served as an Application Specialist for four months in 2014. Ronald progressed to the role of Team Leader, holding this position from 2015 to 2018. He then advanced to Service Delivery Manager, a role he held from 2018 to 2019. His experience at transcosmos involved managing teams, delivering services, and ensuring high customer satisfaction.
Educational Background at Debreceni Egyetem
Ronald Kovacs studied at Debreceni Egyetem for two years from 2013 to 2015. His education provided him with the foundational knowledge necessary for his career in technical support and customer service management. The skills and competencies he acquired have contributed to his effectiveness in various managerial roles throughout his career.
Expertise in Customer Satisfaction and Technical Support
Ronald Kovacs possesses extensive expertise in managing and leading technical support teams within the IT services industry. He is skilled in handling complex customer support issues and providing effective solutions. His focus on 24x7 production support ensures continuous service availability. Ronald has consistently achieved high customer satisfaction scores, reflecting his commitment to exceptional customer service.