Roy Serrano Brenes
About Roy Serrano Brenes
Roy Serrano Brenes is a Customer Service Specialist at National Instruments in Costa Rica with a background in electronic engineering and experience in CAD design and technical roles.
Title: Customer Service Specialist
Roy Serrano Brenes currently holds the position of Customer Service Specialist at NI (National Instruments) in Costa Rica. His role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Roy leverages his strong communication and multitasking abilities in this position.
Professional Experience at Align Technology
Roy Serrano Brenes worked at Align Technology as a Diseñador de CAD from 2021 to 2022 in Cartago, Costa Rica. In this role, he gained valuable experience in computer-aided design and technology, contributing to the company's design projects and enhancing his technical skills in drafting and modeling.
Technical Role at Electronic Security Systems
From 2018 to 2019, Roy Serrano Brenes was employed as a Técnico at Electronic Security Systems in Costa Rica. In this technical role, he was responsible for installing and maintaining electronic security systems, which further solidified his background in electronic engineering and technical expertise.
Education and Expertise in Electronic Engineering
Roy Serrano Brenes studied Ingeniería Electrónica at Colegio Universitario de Cartago, achieving a Diplomatura from 2015 to 2018. His academic background provided a strong foundation in electronic engineering. Additionally, projects and team-based assignments during his studies helped him develop coordination and leadership skills.
Language Proficiency and Training
Roy Serrano Brenes attended Intensa - Language Institute, where he studied English and attained a B2 proficiency level from 2018 to 2019. This training equipped him with excellent communication skills, which he utilizes in his customer service roles for effective interaction with clients and colleagues.