Tiffany Morin, MBA, Cpm
About Tiffany Morin, MBA, Cpm
Tiffany Morin, MBA, CPM, is the Director of Customer Success at NI (National Instruments) in Miami Beach, Florida, with extensive experience in customer success strategy, leadership, and program management.
Director of Customer Success at NI (National Instruments)
Tiffany Morin serves as the Director of Customer Success at NI (National Instruments), located in Miami Beach, Florida, United States. With extensive experience in customer success management, Tiffany focuses on mobilizing cross-functional teams and deploying strategies to scale revenue growth. Her role at NI involves ensuring optimal customer experiences and driving engagement through effective communication and relationship management.
Educational Background and Certifications
Tiffany Morin holds an MBA from the University of California, Irvine - The Paul Merage School of Business, which she completed between 2016 and 2018. She also has a Project Management Certificate from the University of San Diego, achieved from 2014 to 2015. Tiffany earned her Bachelor's in Journalism from San Diego State University, graduating in 2010 after four years of study. Her educational background is complemented by her robust industry expertise in cyber security, SaaS, CRM, and telecommunications.
Professional Background and Experience
Tiffany Morin has nearly 15 years of experience in global customer success strategy, leadership, and revenue operations. Before her current role, she worked at 5x5 as VP of Customer Success for 9 months and at Contrast Security as Director of Customer Programs & Operations for a year. She also served as VP of Customer Success at 180byTwo and held multiple leadership roles at Gimbal from 2016 to 2020. Additionally, she was Chapter Co-Founder and Leader at PulseLocal in the Greater San Diego Area for 5 years.
Current Roles and Responsibilities
In addition to her position at NI, Tiffany Morin is actively involved in several other roles. She is the Content & Methodologies Creator at CSM Practice and a Founding Mentor at Women in Customer Success. Tiffany also works with Catalyst Software as a Customer Success Coach. These roles highlight her commitment to mentoring and sharing her expertise in customer success strategies and practices.
Recognitions and Industry Expertise
Throughout her career, Tiffany Morin has received multiple awards for her performance in sales and leadership. She was Sales Person of the Year and Top Performing Sales Rep in 2013, Team Player of the Year in 2018, and Top Performing Sales Leader in 2019. Tiffany is known for her ability to scope strategic opportunities, manage long-term relationships, and lead teams through effective communication and servant-style leadership. Her industry expertise spans cyber security, SaaS, CRM, and telecommunications, making her a seasoned professional in the field.