Travis Ferguson
About Travis Ferguson
Travis Ferguson is a Senior Technical Support Engineer at NI in Austin, Texas, with extensive experience in various roles within the company.
Current Role at National Instruments
Travis Ferguson is currently serving as a Senior Technical Support Engineer at National Instruments (NI) in Austin, Texas, United States. He uses his extensive experience in technical support and engineering to assist customers with complex technical issues and ensures high levels of customer satisfaction. His role involves using his expertise in operational processes, customer engagements, and demand generation to provide efficient and effective support solutions.
Previous Roles at National Instruments
Travis Ferguson has held several key positions at National Instruments over the years. From 2012 to 2020, he served as Field AE Manager, overseeing technical support and solutions for field applications engineering. Prior to that, he was a Senior District Sales Manager from 2001 to 2012, managing sales operations and team performance. Between 1998 and 2001, he worked as Product Marketing Manager for Signal Conditioning, focusing on product development and marketing strategies. In 1997-1998, he was the Seminar Marketing Manager, promoting NI’s solutions through educational seminars. Initially, he started as an Applications Engineer from 1994 to 1997, providing technical support and solutions to customers.
Education at The University of Texas at Austin
Travis Ferguson graduated with a Bachelor of Science in Electrical Engineering (BSEE) from the Cockrell School of Engineering at The University of Texas at Austin. He attended the university from 1989 to 1994, where he gained foundational knowledge and skills in electrical engineering that have been integral to his extensive career in technical support, sales, and marketing within the engineering sector.
Technical Expertise and Professional Skills
Throughout his career, Travis Ferguson has developed a robust set of professional skills and technical expertise. He has demonstrated proficiency in data acquisition, test, measurement, and automation. His skills also encompass operational processes, customer engagements, and demand generation. Travis has a history of bringing structure to new or undefined roles, and enjoys staying updated with new technologies and sharing this knowledge with others to foster growth and business benefits.
Career Approach and Interpersonal Skills
Travis Ferguson combines his technical, business, and interpersonal skills to excel in his roles. He is known for his friendly and caring attitude which enhances his interactions with colleagues and customers alike. His approach is centered around continuous learning and teaching, aiming to contribute positively to both personal growth and business success. His ability to connect with people on a professional and personal level is a noteworthy aspect of his career.