Amba Turnbull
About Amba Turnbull
Amba Turnbull serves as the Group Solutions Capability Manager at nib Group, a position she has held since 2020. With a background in management and human resources, she has accumulated extensive experience in various roles within the company and the customer service sector.
Work at nib Group
Amba Turnbull has been with nib Group since 2017, holding various positions that demonstrate her expertise in management and customer service. She currently serves as the Group Solutions Capability Manager, a role she has occupied since 2020. Prior to this, she worked as a Contact Centre Service Manager from 2017 to 2020, where she focused on enhancing customer service operations. Additionally, she held the position of Change and Communication Lead/Speech Analytics Project Lead for a year in 2019-2020, contributing to projects aimed at improving communication strategies within the organization.
Education and Expertise
Amba Turnbull has a solid educational background in management and human resources. She earned a Master of Human Resources from the University of Newcastle, completing her studies from 2014 to 2017. Earlier, she achieved a Diploma of Management at Hunter TAFE from 2012 to 2013. This combination of education provides her with a strong foundation in business management and human resources, equipping her with the skills necessary for her roles in the corporate environment.
Background
Amba Turnbull's career began in customer service, where she worked as a Customer Service Representative at Ausgrid from 2010 to 2011. She progressed to various leadership roles, including Team Leader/Acting Contact Centre Manager at Ausgrid from 2011 to 2014. She also worked at nib health funds as a Human Resources Officer and Team Leader in 2015. This diverse experience in customer service and human resources has shaped her approach to management and team leadership.
Previous Roles and Responsibilities
Throughout her career, Amba Turnbull has held multiple roles that highlight her leadership and communication skills. At nib Group, she transitioned from a Contact Centre Service Manager to a Change and Communication Lead/Speech Analytics Project Lead. Her responsibilities included overseeing service operations and leading projects focused on communication improvements. Her experience as a Team Leader at Ausgrid and nib health funds further emphasizes her capability in managing teams and enhancing service delivery.