Brendan Mills
About Brendan Mills
Brendan Mills serves as the Group Chief Information Officer at nib Group and has played a significant role in various technology initiatives, including the implementation of Chatbot and Voicebot technologies. He also contributed to the establishment of Digital Health Ventures and has been influential in developing governance frameworks and business strategies in the healthcare sector.
Work at nib Group
Brendan Mills has served as the Group Chief Information Officer at nib Group since 2012. In this role, he has been instrumental in implementing innovative technologies to enhance customer service and operational efficiency. He led the development of a Voicebot capability that significantly reduced call volumes, and he implemented Chatbot technology that achieved a 65% resolution rate for customer inquiries. Additionally, he oversaw public cloud migrations of platforms that involved high levels of risk, demonstrating his commitment to advancing the organization's technological capabilities.
Current Role at Honeysuckle Health
Since 2020, Brendan Mills has held the position of Director at Honeysuckle Health in Newcastle, New South Wales, Australia. In this capacity, he has focused on developing robust governance frameworks and business development strategies. His leadership in this role contributes to the organization's mission of improving health outcomes through innovative solutions.
Establishment of Digital Health Ventures
Brendan Mills played a pivotal role in the establishment of Digital Health Ventures. His focus was on creating robust governance frameworks and business development strategies that support the venture's objectives. This initiative reflects his commitment to advancing digital health solutions and improving healthcare delivery.
Achievements in Technology Implementation
Throughout his career at nib Group, Brendan Mills has achieved significant advancements in technology implementation. He oversaw the development of Chatbot and Voicebot technologies that improved customer interaction and reduced reliance on human-assisted channels. These initiatives have contributed to enhanced operational efficiency and customer satisfaction within the organization.
Joint-Venture with Cigna
Brendan Mills is a foundation board member in the establishment of a joint-venture business between nib and Cigna. This partnership focuses on enhancing the use of data and technology to predict customer health needs. His involvement in this venture underscores his expertise in leveraging technology for improved health outcomes.