Hayley Jane Gribble
About Hayley Jane Gribble
Hayley Jane Gribble is a Customer Experience Manager for International Visitors at nib health funds in Newcastle, Australia, where she has worked since 2017. She has extensive experience in the insurance and customer service sectors, holding various managerial roles across multiple organizations.
Current Role at nib Group
Hayley Jane Gribble has served as the Customer Experience Manager for International Visitors at nib health funds since 2017. In this role, she focuses on enhancing the customer experience for international clients, ensuring their needs are met effectively. Her tenure at nib Group spans over seven years, during which she has contributed to the organization's commitment to providing quality health insurance services.
Previous Experience in Customer Service Management
Before joining nib health funds, Gribble worked at World Nomads Group as the Contact Center Manager from 2015 to 2017. Her responsibilities included overseeing customer service operations and improving service delivery. Additionally, she held various roles at State Insurance, including Quality and Performance Manager and Direct Insurance Growth Manager, where she managed teams and projects aimed at enhancing customer engagement and operational efficiency.
Education and Professional Development
Gribble studied at the University of Auckland, where she earned a Postgraduate Diploma in Business Administration and Management from 2012 to 2013. Her educational background is complemented by extensive training at ANZIIF, where she studied from 2001 to 2011. This foundation in business administration has equipped her with the skills necessary for effective management in the insurance and customer service sectors.
Leadership and Advocacy
Gribble advocates for a 'One Team – One Dream' mentality within her teams, promoting collaboration and transparency. She emphasizes the importance of building honest relationships and exercising brave leadership. Her leadership style is reflected in her ability to drive innovation and continuous improvement in multi-national projects, contributing to enhanced business frameworks and operational results.
Recognition and Awards
Over the past five years, Gribble has received multiple awards at internal, local, and national levels for her contributions to customer experience and operational excellence. Her recognition stems from her strong foundation in lean principles, supply chain management, and demand analysis, which have enabled her to improve business frameworks and achieve significant results for her organizations.