Laura Raffa
About Laura Raffa
Laura Raffa serves as the Head of Product at nib Group, where she leads initiatives to enhance health services and customer experiences through digital tools. With a background in strategic development and product ownership, she has over 15 years of experience in the financial and health sectors.
Current Role at nib Group
Laura Raffa serves as the Head of Product at nib Group, a position she has held since 2020. In this role, she is responsible for overseeing product development and strategy, focusing on health services and experiences that go beyond traditional insurance. Her leadership aims to enhance customer experiences through innovative digital tools and sustainable digitisation strategies.
Previous Experience at ANZ
Before joining nib Group, Laura Raffa worked at ANZ as Senior Manager of Strategic Development from 2003 to 2018. During her 15-year tenure in Melbourne, Australia, she contributed to various strategic initiatives that shaped the bank's approach to customer service and product offerings.
Experience at NAB
Laura Raffa was employed at NAB as a Product Owner for Digitised Needs Analysis from 2018 to 2020. In this role, she focused on developing digital solutions that addressed customer needs, further enhancing her expertise in product management and digital strategy.
Co-Founder of Shootzu
In addition to her corporate roles, Laura Raffa co-founded Shootzu, where she worked from 2018 to 2021. This experience allowed her to engage in entrepreneurial activities and gain insights into product development and market needs in a startup environment.
Education and Expertise
Laura Raffa earned her Bachelor of Commerce (Honours) from the University of Melbourne in 2002, specializing in Business, Management, Marketing, and Related Support Services. Her educational background provides a strong foundation for her roles in product management and strategic development.