Monalisa Mishra
About Monalisa Mishra
Monalisa Mishra serves as the Customer Experience Officer at Niyo Solutions Inc. in Bengaluru, India, where she has worked since 2019, leveraging her strong collaboration and problem-solving skills to enhance customer service operations.
Work at Niyo Solutions
Monalisa Mishra has been serving as the Customer Experience Officer at Niyo Solutions Inc. since 2019. In this role, she is responsible for enhancing customer service operations and ensuring customer satisfaction. Her proficiency in Microsoft Outlook, Office, and the Internet supports her in executing efficient customer service strategies. Additionally, she collaborates effectively with her team, contributing to the achievement of organizational goals. Her tenure at Niyo Solutions is marked by her adaptability to new processes, which is essential in the fast-paced environment of the company.
Previous Experience at CAPITA INDIA PRIVATE LIMITED
Before joining Niyo Solutions, Monalisa Mishra worked at CAPITA INDIA PRIVATE LIMITED as a Senior Customer Support professional from 2016 to 2019. During her three years in this role, she developed her skills in customer support and service delivery. This experience laid the foundation for her current position, where she applies her knowledge and skills to improve customer experiences. Her background in customer support has equipped her with the tools necessary to handle various customer inquiries and challenges effectively.
Education and Expertise
Monalisa Mishra studied at Bethesda Christian School and earned a Bachelor of Engineering (BE) degree. Her educational background in IT has provided her with a solid foundation in technology, which she utilizes in her current role. Her expertise in customer service, combined with her technical skills, allows her to address customer needs efficiently and implement innovative solutions. She demonstrates a strong ability to adapt to new processes quickly, enhancing her effectiveness in dynamic environments.
Skills and Competencies
Monalisa Mishra possesses excellent team collaboration skills, making her a valuable asset in team settings. Her creative problem-solving abilities contribute to innovative solutions in customer experience. She is highly proficient in using various software tools, which aids in her customer service operations. Her adaptability to new processes and environments further enhances her effectiveness in her role. These competencies enable her to respond effectively to customer needs and support her team in achieving their objectives.