Rahul Mahajan
About Rahul Mahajan
Rahul Mahajan is a Senior Manager of Customer Experience at Niyo Solutions Inc., where he has worked since 2022. He has a background in finance and customer support, having previously held positions at HSBC and Goalwise, and has implemented various systems to enhance user experience and operational efficiency.
Current Role at Niyo Solutions
Rahul Mahajan serves as the Senior Manager of Customer Experience at Niyo Solutions Inc. since 2022. In this role, he oversees customer experience initiatives and manages a diverse team that includes Assistant Managers, Team Leads, and Quality Analysts. He is responsible for liaising with partner banks, vendors, and product teams to ensure seamless operations. His previous position at Niyo was as Customer Experience Manager from 2020 to 2021.
Professional Experience at HSBC
Rahul Mahajan worked at HSBC as a KYC Associate in Global Banking and Markets from 2017 to 2019. His role involved compliance and customer verification processes. Prior to this, he completed a summer internship at HSBC in 2016, where he gained foundational experience in the banking sector.
Education and Academic Background
Rahul Mahajan completed his high school education at Delhi Public School Bangalore (N) from 2007 to 2014. He then pursued a Bachelor of Commerce with a focus on Finance and Investment at Christ University, Bangalore, from 2014 to 2017.
Initiatives and Projects
At Niyo Solutions, Rahul redesigned the customer support flow for a new app to enhance user experience. He introduced a Knowledge Management System to improve associate efficiency and customer satisfaction. Additionally, he collaborated with Product and Tech teams to develop an interactive Chatbot aimed at reducing costs and improving resolution times. He also pursued a project to implement a machine learning-driven Quality Audit automation tool for quality management.
Previous Role at Goalwise
Before joining Niyo Solutions, Rahul worked at Goalwise as a Financial Advisor and Customer Support Associate from 2019 to 2020. In this position, he provided financial advice and support to clients, contributing to customer satisfaction and retention.