Rahul Mahajan
About Rahul Mahajan
Rahul Mahajan is a Customer Experience Manager at Niyo Solutions Inc., where he has developed a help center and created over 250 FAQs to improve customer support. He has achieved high customer satisfaction scores and plays a crucial role in analyzing customer data to enhance service delivery.
Current Role at Niyo Solutions
Rahul Mahajan serves as the Customer Experience Manager at Niyo Solutions Inc. since 2020. In this role, he has developed a help center and created over 250 FAQs to improve customer support across multiple products. He is responsible for hiring and cross-training customer experience executives, ensuring they are well-equipped to handle inquiries across various offerings. Under his management, the customer experience team has achieved a customer satisfaction score of 98% on chats and 93% on tickets.
Professional Background
Prior to his current position, Rahul worked at HSBC Global Banking and Markets as a KYC Analyst from 2017 to 2019. He also held roles at Goalwise as an Investor Associate and Customer Experience Associate from 2019 to 2020. His experience includes a summer internship at HSBC in 2016. This diverse background has equipped him with valuable skills in customer service and financial analysis.
Education and Qualifications
Rahul Mahajan completed his Bachelor of Commerce (B.Com Hons) in Finance and Investment from Christ University, Bangalore, from 2014 to 2017. He also attended Delhi Public School Bangalore (N), where he studied Business/Commerce from 2007 to 2014. His educational background provides a strong foundation in finance and customer relations.
Initiatives and Contributions
Rahul has initiated the development of an interactive Chatbot designed to manage higher volumes of customer inquiries, reduce costs, and enhance customer satisfaction. He plays a key role in tracking, analyzing, and reporting customer query data, providing insights and suggestions to operations, product, and marketing teams to improve overall service delivery.
Contact Information
Rahul Mahajan can be contacted via email at grievance@alphafront.com. He also serves as a Grievance Redressal Officer at Niyo Money, further emphasizing his commitment to customer satisfaction and support.