Shivam Saxena
About Shivam Saxena
Shivam Saxena is a Customer Service Representative with a strong technical background, currently working at Niyo Solutions Inc. in Bhopal, India, and previously at Flipkart as a Senior Customer Service Assistant.
Work at Niyo Solutions
Shivam Saxena has been employed at Niyo Solutions Inc. as a Customer Service Representative since 2021. He has accumulated three years of experience in this role while based in Bhopal, Madhya Pradesh, India. His responsibilities include addressing customer inquiries and providing support, contributing to the overall customer experience.
Current Role at Flipkart
In addition to his role at Niyo Solutions, Shivam Saxena has been working at Flipkart as a Senior Customer Service Assistant since 2020. He has four years of experience in this position, also located in Bhopal, Madhya Pradesh, India. His work involves assisting customers and resolving issues related to their orders and services.
Education and Expertise
Shivam Saxena studied Electrical and Electronics Engineering at the School of Research and Technology, People's University, where he achieved a High School Diploma from 2018 to 2020. He also has a background in Engineering Science from the Central Board of Secondary Education, where he completed his studies from 2014 to 2016, and furthered his education at MP Board from 2016 to 2018. His expertise includes IT Service Management, which complements his customer service skills.
Previous Experience at Aegis Call Center
Prior to his current roles, Shivam Saxena worked as an Executive at Aegis Call Center for three months in 2018. This experience provided him with foundational skills in customer service and communication, which he has built upon in his subsequent positions.
Technical Skills in AutoCAD
Shivam Saxena possesses skills in AutoCAD, a software application commonly used for computer-aided design. This technical skill is not typically associated with customer service roles, indicating a diverse skill set that enhances his professional profile.