Shreesh Sharan
About Shreesh Sharan
Shreesh Sharan is a Quality Analyst specializing in Customer Experience at Niyo Solutions Inc., where he has worked since 2022. He holds an MBA from the International School of Management Excellence and an Engineer's Degree in Computer Science from SHIATS.
Work at Niyo Solutions
Shreesh Sharan currently holds the position of Quality Analyst - Customer Experience at Niyo Solutions Inc. He has been with the company since 2022, contributing to the enhancement of customer experience through quality analysis. His role involves assessing and improving customer interactions to ensure high standards of service delivery. Prior to his current position, he worked as a Customer Experience Associate at Niyo Solutions from 2021 to 2024, where he focused on customer support and engagement.
Education and Expertise
Shreesh Sharan earned a Master of Business Administration (M.B.A.) from the International School of Management Excellence, completing his studies from 2015 to 2017. He also holds an Engineer’s Degree in Computer Science from SHIATS, where he studied from 2010 to 2014. His educational background provides him with a solid foundation in both business management and technical skills, which he applies in his current role in quality analysis.
Background
Shreesh Sharan has a diverse professional background that includes experience in quality analysis and customer experience. He began his career with a management internship at HCLTech in 2016, where he gained insights into the SAP Practice. This early experience contributed to his understanding of customer service dynamics and operational processes. His career trajectory reflects a commitment to enhancing customer experiences through quality-focused roles.
Previous Experience
Before joining Niyo Solutions, Shreesh Sharan completed a management internship at HCLTech in 2016. This internship lasted for one month and took place in Bengaluru, Karnataka, India. During this time, he gained practical experience in the technology sector, which laid the groundwork for his future roles in customer experience and quality analysis.