Shweta Khati
About Shweta Khati
Shweta Khati serves as the Senior Customer Experience Officer at NiYO Solutions Inc., where she has worked since 2018. She has a background in customer service training and process improvement, with previous experience at Tata Steel and ICICI Prudential Life Insurance Company.
Current Role at Niyo Solutions
Shweta Khati serves as the Senior Customer Experience Officer at Niyo Solutions Inc. since 2018. In this role, she focuses on enhancing customer satisfaction and service delivery. She has developed training modules for new customer service representatives, emphasizing empathy and problem-solving skills. Her contributions have been pivotal in implementing customer feedback mechanisms to improve service quality.
Previous Experience at Tata Steel
Shweta Khati completed a summer internship at Tata Steel in 2016, where she worked for three months in the Jamshedpur Area, India. This experience provided her with insights into the operations of a major industrial company and contributed to her professional development.
Experience at ICICI Prudential Life Insurance
Shweta Khati worked as a Business Trainee at ICICI Prudential Life Insurance Company Limited from 2017 to 2018 for one year in the Kolkata Area, India. This role allowed her to gain experience in the financial services sector and develop skills relevant to customer engagement and service.
Education and Expertise
Shweta Khati studied at Indus Business Academy, where she earned a Post Graduate Diploma in Management (PGDM) with a focus on Marketing and Human Resources from 2015 to 2017. This educational background has equipped her with essential skills applicable to customer experience management.
Achievements in Customer Service
At Niyo Solutions, Shweta Khati has participated in a cross-functional team that successfully streamlined customer service processes, achieving a 20% reduction in response time. Her initiatives in developing training programs and implementing feedback mechanisms have significantly contributed to enhancing customer service efficiency.