Adrienne Wright
About Adrienne Wright
Adrienne Wright is a Senior Licensed Account Representative at NJM Insurance Group, where she has worked since 2016. She has contributed to software development, acted as a mentor, and participated in various initiatives to enhance company processes and employee engagement.
Work at NJM Insurance Group
Adrienne Wright has been employed at NJM Insurance Group as a Senior Licensed Account Representative since 2016. In this role, she provides guidance and mentorship to colleagues, helping them utilize available resources and identify trends within the organization. Wright has actively participated in pilot programs aimed at improving employee retention and scheduling initiatives. She has also contributed to the department newsletter, enhancing communication among team members. Additionally, she worked on 'The Bridge' program, which focuses on motivating new hires to seek clarity and apply their knowledge effectively.
Previous Experience in Customer Service and Administration
Prior to her current position, Adrienne Wright held various roles that contributed to her expertise in customer service and administration. She worked at Office Team as an Office Coordinator and HR Assistant from 2012 to 2013. Before that, she served as a Customer Experience Associate at TJX from 2010 to 2013. Following her time at Office Team, she worked as a Travel Consultant at American Discount Cruises from 2013 to 2016. These roles provided her with a solid foundation in client relations and operational support.
Education and Expertise
Adrienne Wright has an educational background in communication studies. She studied at William Paterson University of New Jersey from 2008 to 2010, focusing on Radio and Television Studies. She later attended Rutgers University, where she earned a B.A. in Communications with a concentration in Journalism and Media Studies. This academic background has equipped her with the skills necessary for effective communication and media engagement in her professional roles.
Contributions to Process Improvement
Wright has been recognized by her peers for her contributions to process improvement within NJM Insurance Group. She was appointed to the Process Improvement Team, where she serves as a liaison between representatives and management. In this capacity, she gathers feedback to enhance company processes and promote open communication. Her involvement in this team reflects her commitment to fostering a collaborative work environment and improving operational efficiency.