Betsy Fletcher
About Betsy Fletcher
Betsy Fletcher serves as the Supervisor of the IT Service Desk at NJM Insurance Group, where she has worked since 2017. With extensive experience in service desk management and a strong educational background, she excels in both collaborative and independent settings.
Work at NJM Insurance Group
Betsy Fletcher has been employed at NJM Insurance Group since 2017, where she serves as the Supervisor of the IT Service Desk. In this role, she has developed a strong focus on providing strategic direction and achieving operational objectives. Her tenure at NJM Insurance Group has spanned over seven years, during which she has demonstrated her ability to excel in both collaborative and independent environments, particularly under high-pressure situations.
Previous Experience at Firmenich
Prior to her current role, Betsy Fletcher worked at Firmenich from 2012 to 2017. She held the position of Regional Service Desk Manager for the Americas from 2012 to 2015, followed by a role in the Global Service Desk from 2015 to 2017. In these positions, she managed global projects with a focus on technical oversight for Service Desk initiatives, showcasing her leadership and organizational skills.
Education and Expertise
Betsy Fletcher earned an Associate's degree in Business/Office Automation/Technology/Data Entry from Middlesex County College, completing her studies from 1979 to 1982. This educational background has equipped her with the foundational knowledge and skills necessary for her roles in IT service management and operational oversight.
Leadership and Organizational Skills
In her professional roles, Betsy Fletcher has demonstrated strong leadership and organizational skills. She provides strategic direction to her teams and focuses on achieving critical operational objectives. Her ability to manage high-pressure environments effectively contributes to her success in the IT service management field.