Debra Doan
About Debra Doan
Debra Doan is a Senior Customer Experience Analyst at NJM Insurance Group, where she has worked since 2008. She specializes in enhancing customer experience through data insights and process design, and has a background in business administration and management from Rider University.
Work at NJM Insurance Group
Debra Doan has served as a Senior Customer Experience Analyst at NJM Insurance Group since 2008. In her role, she focuses on enhancing customer experience by utilizing data insights. She advocates for improvements in customer interactions and satisfaction through her analytical skills. Debra also facilitates workshops and training sessions aimed at empowering teams with data-driven storytelling techniques.
Previous Experience at Saladworks, LLC
Before joining NJM Insurance Group, Debra Doan worked at Saladworks, LLC as a Shift Manager from 2004 to 2008. During her four years in this position, she gained valuable experience in team management and operational oversight, which contributed to her skills in customer service and process improvement.
Education and Expertise
Debra Doan studied at Rider University, where she earned a Bachelor of Science degree in Business Administration and Management with a focus on Human Resources from 2008 to 2011. Her educational background provides her with a solid foundation in business principles, which she applies in her current role to enhance customer experience.
Customer Experience Specialization
Debra Doan specializes in designing processes and visions that enhance customer experience. She leverages her expertise in data analysis to advocate for improvements in customer interactions. Her ability to facilitate workshops and training sessions allows her to share insights and empower teams to utilize data effectively.