Jennifer Cooper Matlack
About Jennifer Cooper Matlack
Jennifer Cooper Matlack is a Business Process Manager at NJM Insurance Group, where she has worked since 2021. She has over a decade of experience in various roles within the insurance industry, including positions at New Jersey Manufacturers Insurance Companies.
Current Role at NJM Insurance Group
Jennifer Cooper Matlack serves as the Business Process Manager at NJM Insurance Group. She has held this position since 2021, contributing to the company's operational efficiency and process improvements. In her role, she focuses on analyzing and optimizing business processes to enhance productivity and service delivery.
Previous Experience at NJM Insurance Group
Prior to her current role, Jennifer worked at NJM Insurance Group as a Business Process Administrator from 2015 to 2021. During this time, she was responsible for managing various business processes and ensuring alignment with organizational goals. She also served as a Quality Assurance Management Supervisor for one year from 2014 to 2015, overseeing quality assurance initiatives.
Experience at New Jersey Manufacturers Insurance Companies
Jennifer has extensive experience with New Jersey Manufacturers Insurance Companies, where she held multiple positions. She began as a Property Damage Adjuster from 2003 to 2006, then transitioned to a Senior Bodily Injury Representative from 2006 to 2009. Following this, she worked as a Business Process Analyst from 2009 to 2012, and later as a Business Process Coordinator from 2012 to 2014.
Educational Background
Jennifer studied at Temple University, where she earned a Bachelor of Arts degree in Psychology. Her studies took place from 1999 to 2001, providing her with a foundational understanding of human behavior and cognitive processes, which can be beneficial in her roles within business process management.