Jennifer Kiel
About Jennifer Kiel
Jennifer Kiel serves as the Supervisor of the Business Process Unit at NJM Insurance Group, where she has worked since 2020. She has extensive experience in business process management, having held various positions within the company since 2012 and possessing strong skills in relevant software tools.
Current Role at NJM Insurance Group
Jennifer Kiel serves as Supervisor of the Business Process Unit at NJM Insurance Group, a position she has held since 2020. In this role, she oversees various business processes, ensuring efficiency and effectiveness within the unit. Her responsibilities include managing teams and implementing process improvements to enhance operational performance.
Previous Positions at NJM Insurance Group
Jennifer Kiel has held multiple positions at NJM Insurance Group prior to her current role. She worked as a Business Process Project Coordinator from 2017 to 2020, and as a Business Technical Analyst from 2016 to 2017. Additionally, she served as a Property Damage Representative from 2012 to 2014 and held the role of Business Process Associate from 2014 to 2015. These positions provided her with a comprehensive understanding of the company's operations and business processes.
Education and Expertise
Jennifer Kiel earned a Bachelor of Science in Business Administration with a focus on Marketing and Human Resource Management from Susquehanna University, graduating in 2010. She possesses strong skills in Microsoft Applications and OnBase, which are essential for business process management. Additionally, she has expertise in managing business processes through various specialized software tools, including Siebel, PostFuture, and ClaimCenter.
Professional Experience in Marketing
Before her tenure at NJM Insurance Group, Jennifer Kiel worked at Harte-Hanks, Inc. as a Marketing Analyst from 2010 to 2012 and as an Account Executive from 2011 to 2012. She also gained experience as a Marketing Intern at Sire Advertising in 2009. This background in marketing has contributed to her skills in business process management and customer communications.
Certifications and Additional Skills
Jennifer Kiel holds the Associate in Claims (AIC) designation from The Institutes, which reflects her knowledge and expertise in claims management. She also has practical experience with xPression, a tool utilized for document automation and customer communications, further enhancing her capabilities in business process management.