Kathleen Horn
About Kathleen Horn
Kathleen Horn is a Telecom Applications Engineer at NJM Insurance Group, where she has worked since 2018. She holds a Bachelor of Arts in Business/Corporate Communications from Rosemont College and has extensive experience in telecommunications, previously working at NRG Energy for 11 years.
Work at NJM Insurance Group
Kathleen Horn has been employed as a Telecom Applications Engineer at NJM Insurance Group since 2018. In this role, she is responsible for managing the BT Turret trade floor system, which facilitates communication for trading activities. Her duties include programming direct broker lines to ensure seamless connectivity. Additionally, she oversees the administration of Cisco VoIP phone systems, handling voicemail management and troubleshooting hardware issues. Kathleen also manages call recording systems that support plant operations and trading activities throughout the organization.
Previous Experience at NRG Energy
Before joining NJM Insurance Group, Kathleen Horn worked at NRG Energy as a Telecommunications Engineer for 11 years, from 2007 to 2018. In this position, she gained extensive experience in telecommunications, contributing to various projects and initiatives that enhanced communication systems within the organization. Her background in this role laid the foundation for her current responsibilities in managing telecom applications and systems.
Education and Expertise
Kathleen Horn earned a Bachelor of Arts (B.A.) degree in Business/Corporate Communications from Rosemont College. Her educational background provides her with a solid foundation in communication strategies and business operations, which she applies in her current role as a Telecom Applications Engineer. Kathleen's expertise encompasses various aspects of telecommunications, including VoIP systems, call recording, and technical support for conferencing services.
Technical Responsibilities
In her role, Kathleen Horn provides technical support and training for WebEx conferencing services, addressing issues related to audio and online meetings. She acts as a liaison between internal clients and external vendors, identifying business needs and testing telecom system upgrades. Her responsibilities ensure that the communication systems within the organization function effectively and meet the requirements of various stakeholders.