Renee Cirillo
About Renee Cirillo
Renee Cirillo is a Senior Workforce Management Analyst with extensive experience in workforce analysis and scheduling. She has held various roles in organizations such as LifeWorks, NJM Insurance Group, and AAA Club Alliance over a career spanning several decades.
Current Role at NJM Insurance Group
Renee Cirillo serves as a Senior Workforce Management (WFM) Analyst at NJM Insurance Group. She has held this position since 2019, contributing to the organization's workforce optimization efforts for five years. In this role, she focuses on analyzing workforce data to improve operational efficiency and enhance service delivery.
Professional Experience at AAA Club Alliance
Renee Cirillo worked at AAA Club Alliance in two capacities. Initially, she served as a Forecasting and Scheduling Analyst from 2015 to 2016 for one year. She then advanced to the position of Lead Forecasting and Scheduling Analyst from 2016 to 2017, where she worked for seven months in Hamilton, New Jersey. Her roles involved developing forecasts and schedules to optimize workforce resources.
Experience at LifeWorks
Since 2017, Renee Cirillo has been employed as a Workforce Analyst at LifeWorks in the Greater Philadelphia Area. Over the course of her seven-year tenure, she has focused on workforce analytics, contributing to the development of strategies that enhance employee engagement and operational effectiveness.
Previous Roles in Workforce Management
Renee Cirillo has a diverse background in workforce management. She worked at PHH Mortgage as a Command Center Team Leader from 2000 to 2005 for five years. Following this, she held the position of Scheduling Manager at TD from 2005 to 2015 for ten years. Additionally, she began her career in customer service at Sam's Club, where she worked from 1989 to 2000 for eleven years.
Consulting Role at ICS - Improving Customer Service
In addition to her current roles, Renee Cirillo has been a Workforce Management Consultant at ICS - Improving Customer Service since 2019. Based in Bordentown, NJ, she has been involved in consulting projects aimed at enhancing customer service operations through effective workforce management strategies.