Shamyr Austin
About Shamyr Austin
Shamyr Austin is a Senior Homeowners Representative at NJM Insurance Group, with a background in claims and customer service spanning over a decade. He holds a BS in Environmental & Business Economics from Rutgers University and has developed strong negotiating and communication skills throughout his career.
Work at NJM Insurance Group
Shamyr Austin has been employed at NJM Insurance Group as a Senior Homeowners Representative since 2019. In this role, he is responsible for managing homeowners insurance claims and providing support to policyholders. His position is based in Parsippany, New Jersey, where he utilizes his extensive experience in the insurance industry to assist clients effectively.
Previous Experience in Insurance
Prior to his current role, Shamyr Austin worked at State Farm for several years in various capacities. He served as a Complex Claim Representative from 2013 to 2015 and as a Claim Specialist from 2015 to 2019. His roles involved handling complex claims and ensuring customer satisfaction. Additionally, he held positions such as Leadership Development Associate - Fire Claims and Fire Claim Representative - Mobile Claim Handler, gaining valuable experience in claims management.
Background in Retail and Customer Service
Before entering the insurance industry, Shamyr Austin worked at Best Buy from 2003 to 2007. His roles included Wireless Expert, Sales Associate, and Customer Service Representative. This experience provided him with a solid foundation in customer service and sales, which he later applied to his insurance career.
Education and Expertise
Shamyr Austin studied at Rutgers, The State University of New Jersey-New Brunswick, where he earned a Bachelor of Science degree in Environmental & Business Economics. He also completed his high school education at Saint Josephs High School. His academic background supports his expertise in resolving environmental claims, an area in which he has developed specialized skills.
Skills and Professional Development
Shamyr Austin possesses strong negotiating skills, essential for effectively managing complex claims. He has well-honed communication skills that are crucial for providing excellent customer service and resolving claims efficiently. His experience includes working independently and remotely, demonstrating a high level of self-motivation and discipline in his professional endeavors.