Sharoon Masih
About Sharoon Masih
Sharoon Masih is a Real Time Analyst with extensive experience in workforce management and data analysis. He has worked at NJM Insurance Group since 2017 and previously spent ten years at Nutrisystem, Inc.
Work at NJM Insurance Group
Sharoon Masih has been employed at NJM Insurance Group as a Real Time Analyst since 2017. In this role, he focuses on maximizing staff utilization by monitoring call volume and schedule adherence. He proactively analyzes data to make informed recommendations regarding meeting scheduling and offline requests. Additionally, he manages the Workforce Management (WFM) mailbox and updates schedules to ensure accurate intraday projections. His responsibilities include monitoring key performance metrics such as Average Speed of Answer (ASA), Abandon Rate percentage, and Average Handle Time in real time.
Previous Experience at Nutrisystem, Inc.
Prior to his current role, Sharoon Masih worked at Nutrisystem, Inc. as a Workforce Management Analyst for a decade, from 2006 to 2016. His position involved communicating with the management team to implement appropriate actions based on real-time data analysis. This experience contributed to his expertise in workforce management and data-driven decision-making.
Education and Expertise
Sharoon Masih studied at Temple University College of Education and Human Development, where he earned a Bachelor of Applied Science (B.A.Sc.) from 2012 to 2015. He also attended Community College of Philadelphia, achieving an Associate of Arts (A.A.) in Elementary Education and Teaching from 2009 to 2012. His foundational education includes attending Samuel S. Fels Senior High School from 1996 to 2000 and Thomas Creighton Elementary from 1988 to 1996.
Early Career at S&D Marketing Advertising
Before joining Nutrisystem, Inc., Sharoon Masih worked as a Trainer/Supervisor at S&D Marketing Advertising for seven months in 2005 and 2006. This role provided him with early experience in workforce management and team leadership, contributing to his professional development.