Yasmin Baylor
About Yasmin Baylor
Yasmin Baylor is a Customer Service Team Lead at NJM Insurance Group in Trenton, New Jersey, where she has worked since 2016. She provides guidance to her team, monitors performance, and participates in departmental initiatives to enhance service quality.
Work at NJM Insurance Group
Yasmin Baylor has served as the Customer Service Team Lead at NJM Insurance Group since 2016. In this role, she provides feedback and guidance to her team members, focusing on enhancing their skills and ensuring compliance with departmental standards. She actively participates in department projects and initiatives, contributing to the evolving environment at NJM. Her responsibilities include monitoring team performance to ensure adherence to policies and the achievement of key performance metrics. Additionally, she routinely reviews customer interactions to assess service quality and procedural accuracy.
Previous Employment Experience
Prior to her current role, Yasmin Baylor worked at Mary K. Dougherty and Associates as a Public Relations & Events Assistant from 2014 to 2016. She also held a position as a Sales Associate at New York & Company from 2015 to 2016. Earlier in her career, she worked at DSW as a Sales Associate from 2011 to 2012 and briefly at Educational Testing Service (ETS) as an AP Resolutions from 2016 for four months. These roles provided her with a diverse background in customer service and public relations.
Education and Expertise
Yasmin Baylor earned her Bachelor's Degree in Design & Merchandising from Drexel University, where she studied from 2012 to 2016. Her educational background equips her with skills relevant to customer service and team leadership. Additionally, she completed her high school education at Lawrence High School from 2008 to 2012. This combination of education and work experience contributes to her expertise in managing customer service teams effectively.