Byron Smith C Mgr Mcmi
About Byron Smith C Mgr Mcmi
Byron Smith is the Head of Service Operations at Node4 Ltd, where he has worked since 2021. He has extensive experience in IT service delivery and a background in electrical engineering.
Current Role at Node4
Byron Smith serves as the Head of Service Operations at Node4 Ltd, a position he has held since 2021. In this role, he is responsible for overseeing service operations activities and ensuring alignment with the company's strategic goals. His leadership focuses on maintaining high service standards and enhancing operational efficiency within the organization.
Previous Experience at Node4
Byron Smith has a history of roles at Node4 Ltd prior to his current position. He worked as Operations Support Manager - 2nd Line Support for 11 months from 2018 to 2019, followed by a two-year tenure as Operations Support Manager - Service Desk, 2nd Line Support from 2019 to 2021. These roles provided him with extensive experience in IT service delivery and operational management.
Education and Certifications
Byron Smith studied at Msunduzi College, where he focused on Electro-Technology, Industrial Electronics, Mathematics, and Engineering Science, achieving a qualification in Electrical Engineering from 1998 to 1999. He also attended Varsity College, obtaining the Microsoft Certified Systems Engineer certification in 1999. His educational background supports his expertise in IT service management.
Career Background in IT Support
Byron Smith has accumulated significant experience in IT support roles throughout his career. He worked as a PC Support Technician at First Technology from 2001 to 2002 and later as an Account Manager at the same company from 2002 to 2003. His experience includes roles at IT Sonix UK Ltd as a Senior Support Engineer and Support Team Leader, contributing to his strong foundation in IT service delivery.
Expertise in IT Service Delivery
Byron Smith possesses a strong background in IT service delivery, with a focus on aligning service operations with strategic objectives. His previous role as IT Service Delivery Helpdesk Supervisor at Center Parcs from 2014 to 2015 further honed his skills in managing service operations and ensuring customer satisfaction.