Catalin Maxim
About Catalin Maxim
Catalin Maxim is a Collaboration Support Engineer at Node4 Ltd, where he has worked since 2019. He has a background in technical support and customer service, with previous roles at companies such as Webhelp, eBay, and UPC Romania.
Work at Node4
Catalin Maxim has been employed at Node4 Ltd as a Collaboration Support Engineer since 2019. In this role, he provides 2nd and 3rd line support for technical issues related to SIP Trunk platforms and Unified Communications (UC) telephony products. He assists Collaboration Project Engineers during and after the deployment of new systems. Additionally, he participates in on-call rotations to coordinate and resolve emergencies, ensuring that technical issues are addressed promptly.
Previous Experience
Before joining Node4, Catalin Maxim held various positions in the technology and customer service sectors. He worked at Webhelp in multiple roles, including EE Websales Operator and EE Customer Service Representative, from 2015 to 2017. He also served as a Broadband Technical Specialist at XLN for small businesses from 2017 to 2018. His experience includes a brief tenure as a Data Warehouse Analyst at eBay in 2015 and an IT Service Desk Analyst at the Royal Bank of Scotland Business in 2019.
Education and Expertise
Catalin Maxim studied at Babeș-Bolyai University in Romania, where he earned a Bachelor’s degree in Economic Science from 2008 to 2011. His technical expertise includes debugging VoIP solutions using packet captures and liaising with third-party vendors such as Cisco TAC for technical support and troubleshooting. This educational background and technical skill set support his current role in providing collaboration and technical support.
Technical Skills
Catalin Maxim possesses significant technical skills relevant to his role as a Collaboration Support Engineer. He specializes in providing support for SIP Trunk platforms and UC telephony products. His experience includes debugging VoIP solutions and resolving complex technical issues. He also has a history of coordinating with third-party vendors for troubleshooting, which enhances his ability to manage and resolve technical challenges effectively.