Charlie T.
About Charlie T.
Charlie T. is a Field Services Engineer at Node4 Ltd, having transitioned from a Service Desk Analyst role within the same company. He previously served in the Royal Air Force as an Air and Space Operations Specialist and worked at Tesco as a Customer Service Assistant.
Current Role at Node4 Ltd
Charlie T. currently serves as a Field Services Engineer at Node4 Ltd, a position he has held since 2021. In this role, he is responsible for providing technical support and services to clients, ensuring the smooth operation of IT systems and infrastructure. His work involves troubleshooting issues, performing installations, and maintaining equipment, contributing to the overall efficiency of the company's service delivery.
Previous Experience at Node4 Ltd
Prior to his current role, Charlie T. worked at Node4 Ltd as a Service Desk Analyst from 2020 to 2021. In this capacity, he provided first-line support to customers, addressing inquiries and resolving technical issues. His experience in this role laid the groundwork for his transition to a Field Services Engineer, enhancing his technical skills and customer service abilities.
Experience with the Royal Air Force
From 2017 to 2020, Charlie T. served in the Royal Air Force (RAF) as an Air and Space Operations Specialist. During his three years in this role, he gained valuable experience in operational planning and execution, focusing on air and space operations. This experience contributed to his technical expertise and problem-solving skills in high-pressure environments.
Customer Service Background at Tesco
Before his military service, Charlie T. worked as a Customer Service Assistant at Tesco from 2014 to 2017 in Chesterfield, Derbyshire. Over three years, he developed strong customer service skills, handling inquiries and assisting customers with their needs. This role provided him with a foundation in communication and service delivery that has been beneficial in his subsequent positions.