Claire Rowland
About Claire Rowland
Claire Rowland serves as the Head of Customer Experience at Node4 Ltd, a position she has held since 2021. She has extensive experience in customer relations and management, having worked in various roles within Node4 Ltd and other organizations since the late 1990s.
Current Role at Node4
Claire Rowland currently holds the position of Head Of Customer Experience at Node4 Ltd, a role she has occupied since 2021. In this capacity, she is responsible for overseeing customer engagement strategies and ensuring a high level of service delivery. Her leadership focuses on enhancing the overall customer journey and improving satisfaction metrics.
Previous Experience at Node4
Claire Rowland has extensive experience at Node4 Ltd, having worked in various roles from 2012 to 2021. She served as an Account Manager from 2012 to 2014, where she managed client accounts and led a team. Following this, she transitioned to the role of Customer Experience Manager from 2015 to 2021, where she developed initiatives to improve customer interactions and service quality.
Experience at Harper Resourcing
Before her tenure at Node4, Claire Rowland worked as a Commercial Consultant at Harper Resourcing from 2006 to 2010. During her four years in this position, she focused on providing recruitment solutions and consulting services within the East Midlands region.
Educational Background
Claire Rowland studied at Lancaster University from 1993 to 1996, where she earned a BA (Hons) in Organisation Studies with HRM. Her academic focus included Human Resources, Accounts & Finance, and Marketing, providing her with a solid foundation for her career in customer experience and management.
Early Career at Toyota Motor Corporation
Claire Rowland began her professional career at Toyota Motor Corporation, where she worked as an Administrator from 1997 to 2000. In this role, she gained valuable experience in administrative processes and operations within a global automotive company.