Craig Parkin
About Craig Parkin
Craig Parkin serves as the Head of ITSM at Node4 Ltd in Derby, England, a position he has held since 2021. He has extensive experience in IT service management, having previously worked at BT in various roles over several years.
Work at Node4
Craig Parkin has been serving as the Head of ITSM at Node4 Ltd since 2021. In this role, he oversees IT Service Management operations, contributing to the company's service delivery and operational excellence. Prior to this position, he worked as a Service Assurance Manager at Node4 Ltd from 2017 to 2021, where he focused on ensuring service quality and customer satisfaction. His tenure at Node4 spans a total of six years, during which he has played a significant role in enhancing IT service processes.
Previous Experience at BT
Prior to his current role, Craig Parkin held several positions at BT, where he accumulated extensive experience in incident management and service delivery. He served as a Major Incident Management Team Leader from 2009 to 2011, leading efforts to resolve critical incidents. He then transitioned to the role of Major Incident Team Manager from 2011 to 2013, further developing his leadership skills. Additionally, he worked as a Senior Service Delivery Manager from 2013 to 2017, focusing on service performance and client relations.
Education and Expertise
Craig Parkin's educational background includes studies at Chesterfield College, where he completed a GNVQ Intermediate in ICT and a BTEC First Diploma in Public Services. His studies at Hasland Hall Community School resulted in the achievement of 10 GCSEs. This educational foundation has equipped him with the technical knowledge and skills necessary for his roles in IT service management and incident resolution.
Background in Technology and Incident Management
Craig Parkin began his career in technology at Lynx Technology, where he worked from 2004 to 2009 in various roles, including Support Controller and Incident Management Team member. This experience laid the groundwork for his future positions in incident management and service delivery. His progression through different roles at BT and Node4 Ltd highlights his commitment to the IT service management field and his ability to adapt to various challenges within the industry.