Daniel Fletcher
About Daniel Fletcher
Daniel Fletcher is a Service Desk Analyst at Node4 Ltd in Derby, United Kingdom, where he has worked since 2019. He has a background in customer service and education, demonstrating strong empathy and compliance with data protection regulations.
Work at Node4
Daniel Fletcher has been employed at Node4 Ltd as a Service Desk Analyst since 2019. In this role, he has developed strong customer service skills, particularly in demonstrating empathy towards customers facing challenges, such as financial difficulties. His responsibilities include ensuring compliance with strict GDPR requirements while handling customer data. He has received commendation for his exceptional performance during a crisis event, highlighting his ability to manage high-pressure situations effectively.
Previous Employment Experience
Before joining Node4, Daniel Fletcher worked at several organizations in customer service roles. He was a Customer Services Agent at Webhelp UK from 2014 to 2015 and at Wowcher from 2015 to 2017. His experience in these positions contributed to his knowledge of various products and schemes, allowing him to offer tailored services to enhance customer satisfaction. Additionally, he worked as an English Teacher at the China (Shenzhen) International Personnel Training Center from 2017 to 2018, further diversifying his professional background.
Education and Expertise
Daniel Fletcher studied at the University of Derby, where he earned a Bachelor of Arts (B.A.) degree in Creative Writing and Film and Television Studies from 2009 to 2013. This educational background has equipped him with skills that may complement his analytical and communication abilities in his current role as a Service Desk Analyst.
Skills and Customer Service Approach
Daniel Fletcher possesses a strong set of skills that enhance his effectiveness in customer service. He demonstrates empathy towards customers, particularly those who may be vulnerable or struggling financially. His knowledge of various products and schemes allows him to provide tailored services that improve customer satisfaction. He is committed to ensuring compliance with GDPR requirements, reflecting his attention to detail and responsibility in handling customer data.