David Hearne
About David Hearne
David Hearne serves as the Head of Service Delivery at Node4 Ltd, where he has worked since 2014. He has extensive experience in telecommunications and IT, having held various roles in management and operations across several companies over the past few decades.
Current Role at Node4 Ltd
David Hearne serves as the Head of Service Delivery at Node4 Ltd, a position he has held since 2014. In this role, he focuses on overseeing service delivery operations, ensuring that the company's offerings meet customer needs and expectations. His responsibilities include managing teams, enhancing operational efficiency, and driving improvements in service quality. Node4 Ltd is based in Derby, United Kingdom, and specializes in providing IT solutions and telecommunications services.
Previous Experience in Telecommunications
David Hearne has extensive experience in the telecommunications sector, having held various roles over the years. He worked at Affiniti as Product Line Manager and Head of Programme Management from 2000 to 2003. He also served as Director of Delivery Services at KCOM Group PLC for one year in 2011-2012 and held multiple positions at KCOM Group PLC, including Director of Sales Operations from 2006 to 2011 and Head of Sales Enablement from 2013 to 2014. His career also includes roles at Equant, SITA, and Plessey Company plc.
Educational Background
David Hearne studied at Nottingham Trent University, where he earned a Bachelor's Degree in Business Studies and Finance from 1980 to 1984. He also attended Robert Smyth School in Market Harborough. His educational background provides a strong foundation for his career in service delivery and management within the telecommunications and IT sectors.
Skills and Expertise
David Hearne possesses a formal commercial and financial background complemented by extensive technical product and programme management experience. He has developed strategic thinking and business transformation skills that enable him to create and deliver measurable business benefits. His well-developed communication skills facilitate relationship building at all levels, supporting sustainable engagements and securing long-term revenues.
Passion for Business Improvement
David Hearne is passionate about improving business performance and efficiency. He focuses on enhancing customer experience and developing the capabilities and skills of his colleagues. His commitment to these areas reflects his dedication to fostering a productive work environment and delivering value to customers.